Smoke Shack Australia (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or interact with our website: https://smokeshackau.com.

If you have any questions or concerns, you can contact us at info@smokeshackau.com.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, shipping/billing address, and other details you provide during purchases or inquiries.

  • Order and Payment Data: Details of your purchases. (Note: We do not store your credit/debit card information.)

  • Technical Data: IP address, browser type, device type, operating system, and browsing behavior through cookies and analytics tools.

2. How We Collect Information

We collect personal information through:

  • Online forms and checkout pages

  • Direct communications (emails, messages)

  • Website analytics and cookies

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about orders or inquiries

  • Improve our website, products, and customer experience

  • Detect and prevent fraudulent or suspicious activities

  • Send occasional updates or promotional content (only if you opt-in)

4. Disclosure of Your Information

We may share your information with:

  • Trusted third-party service providers (payment processors, shipping services, hosting providers)

  • Law enforcement or regulatory agencies when legally required

  • Internal teams for business operations, always ensuring confidentiality

We do not sell, rent, or trade your personal data.

5. Data Security

We implement appropriate security measures (including SSL encryption and firewalls) to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

6. Cookies & Tracking

We use cookies to enhance your experience, remember preferences, and analyze traffic. You may disable cookies in your browser settings, but some site features may not work properly.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce our agreements. When no longer required, we securely delete or anonymize your data.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw consent for marketing communications at any time

  • Request deletion of your personal data (subject to legal requirements)

To exercise these rights, contact us at info@smokeshackau.com.

9. Children’s Privacy

Our website is intended for individuals 18 years and older. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 Email: info@smokeshackau.com