At Smoke Shack Australia, we aim to provide fast, secure, and reliable shipping across all states and territories in Australia. This Shipping Policy outlines our delivery process, timeframes, and conditions.

1. Shipping Locations

We proudly deliver to all regions within Australia.
Note: We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order is packed and shipped.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • Metro Areas: 2–5 business days

  • Regional Areas: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times may vary due to postal delays, public holidays, or high order volumes.

4. Shipping Fees

  • Standard Shipping: Flat rate (calculated at checkout)

  • Express Shipping: May be offered at an additional cost

  • Free Shipping: Available on orders over a certain amount (if applicable; see banner or checkout)

5. Tracking Your Order

Once your order has been dispatched, a tracking number will be sent to your email. You can track your parcel via the courier’s website.

6. Discreet Packaging

We respect your privacy. All items are shipped in plain, unmarked packaging with no reference to the contents or brand on the outside.

7. Delivery Issues

If your parcel is:

  • Lost or delayed: Contact us after 10 business days from dispatch.

  • Damaged on arrival: Contact us within 48 hours of delivery with photos of the item and packaging.

  • Marked as delivered but not received: Please check with neighbors or your local post office before contacting us.

We are here to help — email us at info@smokeshackau.com.

8. Address Accuracy

Please ensure your shipping address is correct at the time of checkout. Smoke Shack Australia is not responsible for parcels lost or delayed due to incorrect or incomplete address details provided by the customer.

9. Age-Restricted Products

By law, you must be 18 years or older to purchase tobacco or vape-related products from our site. We may require proof of age verification before dispatching certain orders.

10. Contact Us

If you have any shipping-related questions, reach out to our team at:
📧 Email: info@smokeshackau.com